About us
Pepgenix Peptides is a U.S.-based supplier of premium research materials intended for controlled laboratory use only. All products are verified by independent facilities to ensure quality and reliability, supporting scientific study and innovation in academic and industrial environments.
Our Quality Control
At Pepgenix Peptides, we recognize that research requires precision and consistency. Every product is independently reviewed by U.S.-based analytical laboratories to confirm quality and uniformity. Analytical methods such as HPLC and mass spectrometry are used to ensure each material meets professional laboratory standards.
This process allows us to confidently provide dependable research materials while maintaining the integrity and reliability expected in the scientific community.
Shipping & Returns
• Processing Time: Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
• Carriers: USPS, UPS & FedEx. Once shipped, delivery is handled by the carrier.
• Tracking: Sent via email once your order ships (check spam/junk folder).
• Insurance: All orders are insured for loss or damage during transit.
• Lost packages: eligible after 20 business days.
• Damaged packages: must be reported within 3 days with photos.
• Theft after delivery is not covered.
• All Sales Final: Due to product sensitivity, no returns or exchanges.
• Damaged/Defective Items: Must be reported within 3 days. Lab proof (HPLC) required for defect claims.
• Missing Items: Report within 3 days. Verified claims will be corrected.
• Fraud Prevention: Orders are photographed before shipment; signatures may be required for high-value purchases.
• Quality Guarantee: If a US-accredited lab finds purity <95% or dose variance >10%, we cover testing costs and issue refund, credit, or replacement.
• Chargebacks: Filing without contacting support results in permanent account ban and a $35 fee applied to future transactions.